Improved Communication to Improve Results
Facilitating good communication can make the difference between a well oiled, effective team and disorganization and ambiguity. By following the tips below, you, the supervisor, can take steps toward improving communication with your employees: 1.Sure you're their boss, but people listen better when you show respect and consideration. Remember how you felt in school when the teacher talked down to you? When employees are treated as adults, they are more likely to act like adults. 2. Explain such things as work orders, rules, and the reasons the task is necessary. If people understand why they get assignments and what the work is about, they will cooperate more and do a better job. 3. Be certain you and your employees have the same understanding of the task. Ask them to tell you in their own words what they heard. You can do the same by saying, "Okay, what you're saying is . . .", and reviewing what they said to you. 4. Think about how to give directions and assignments clearly. Review, in your mind, what you are going to say to see if it could be misunderstood before you say it. 5. Try to keep calm and cool. --Even at busy times when all are under pressure, you can help by communicating clearly and calmly. If you get upset others will too. That won't help get the job done. --Yelling is not good communicating. People don't hear well or accurately when you or they are hot under the collar. --Being cool in hot situations will earn you your employees' respect, understanding, and support. Remember: Good communication and good performance go together. Copyright AE Schwartz & Associates All rights reserved. For additional presentation materials and resources: ReadySetPresent and for a Free listing as a Trainer, Consultant, Speaker, Vendor/Organization: TrainingConsortium CEO, A.E. Schwartz & Associates, Boston, MA., a comprehensive organization which offers over 40 skills based management training programs. Mr. Schwartz conducts over 150 programs annually for clients in industry, research, technology, government, Fortune 100/500 companies, and nonprofit organizations worldwide. He is often found at conferences as a key note presenter and/or facilitator. His style is fast-paced, participatory, practical, and humorous. He has authored over 65 books and products, and taught/lectured at over a dozen colleges and universities throughout the United States.
Related News
|
 |
|
|
RELATED ARTICLES
Credibility - A Golden Key to Becoming More Influential
You have been named a new leader in your organization, or you are a long time leader with some new people in your organization. Or maybe you aren't a formal leader but are working on an important new project. Or perhaps you are staff person with expertise that can benefit the business? but only if you can get others to see your perspective.
Hidden Consultants Within Your Organization
You've all heard the old joke about a consultant being someone who uses your watch to tell you the time, and then steals your watch. There's some truth to the story: consultant recommendations are often the same things that your employees or customers have been telling you all along. But while you will listen to a consultant, you don't listen to your employees and customers. Why is that? Why do companies pay more attention to consultants then they do to employees or customers? And what should you do about it? But let's start with an even more important question: why should you listen to employees and customers?
Taking on Six Sigma Programs - Guidelines for In-House and Outsourcing Decisions
Based on a wild guess by a close associate of mine, there are well over 2,000 restaurants in the Manhattan area and its surrounding boroughs. Although I cannot validate the absolute accuracy of his count, I do trust it is in the ballpark, since he happens to be one of those guys who seem to know everything about everything in life (and more). His dream is to be on Jeopardy; if it ever happens, I already feel sorry for the other two contestants, who will undoubtedly be decimated on national TV. And, oh yes, he also happens to be a food- lover. There is definitely some credibility to his estimate.
Management Development - Micromanagement Works!
Getting into the detail of everything each of your people does, will really damage your relationships with them. Sure, there are times where their hand needs to be held, and then there are times when you have to be sensitive enough to their needs to back off and let them learn for themselves.
Delegation: When to Delegate, Who to Delegate to
There are some very simple guides for delegation.
Business Innovation ? Organizational Culture
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
Dont Take New Hires for Granted
Hiring good people is only half the battle. The other half is keeping them, especially in a relatively strong economy where quality people are difficult to attract.
Give Yourself a Boss Day Gift, Part 2: Are You the Position or the Person?
Are you the position or the person?
How To Hire Superstars
Can a person's behavior and values really determine if they will be a future SuperStar for your company? If you knew the formula for hiring SuperStars and could cut your recruiting costs in half, would you start today? This article outlines three simple but critical steps for adding structure to your hiring process and raising your level of success.
The Key to Successful Performance Objectives
Have you ever tried to drive somewhere without proper directions? This almost always turns out to be a frustrating experience. Sure, if you stop and ask enough people you may eventually reach your target destination, but think of all the wasted energy, time, and resources needed to accomplish your goal.
The Dark Side of Help Desk SLAs
You just signed a Help Desk Service Level Agreement (SLA) and now think things will get easier. However, you may soon be falling into one of these traps:
The Diamond Cutter
Geshe Michael Roach is a Princeton graduate and a Buddhist monk. After graduation, he spent seven years studying the wisdom of Tibetan Buddhism. At the suggestion of his teacher, he joined a fledgling diamond business in New York to test his ideals in real life. He stayed with the business as a member of the core management team for seventeen years.
Interviewing Candidates: 3 Ways to Avoid Snap Judgments
Have you ever hired the wrong person? If so, perhaps you are an emotional interviewer?
Pricing Strategy for Retail Flower Shops
When you create your profit and loss statement to assess the health of your business, you will see:
Five Ways to Turn Resistance into Opportunity
Resistance. It isn't something people cherish or enjoy encountering. We experience resistance everywhere at work:
Inspiring Loyalty and Contentment in Your Workforce
One of the first things I look at when I take over a new department or division is the attitudes of the managers and /or supervisors.
Can A Business Still Be Profitable When People Skills Are Absent?
In our current world of rapid and amazing technological advances, many entrepreneurs have managed to dramatically limit the need for staff in highly profitable operations of all kinds.
Innovation Management ? does the idea fit with the firm?
Creativity can be defined as problem identification and idea generation whilst innovation can be defined as idea selection, development and commercialisation.
Be a Leader - The Importance of Going Home Early!
How you run your business is, of course your business. A little focus from your
end will dictate the way your people act and behave. So the onus is on you to
show the way.Why does this matter?If you create a style of working within your organisation which is able to get the very best from your people, you will have a vibrant business, your people will develop beyond their (and even your) expectations and above all, you will enjoy your work and success more than ever before. Try these eleven quick and easy ideas:-
Organisational Culture for Continuous Improvement
I have been working with leading Business Improvement guru, Tim Franklin, preparing the PR for his latest book which offers an introduction to Continuous Improvement (CI) at beginner level, encompassing Lean, TQM, Six Sigma and the other related methodologies of CI.
|
